Refund policy
The short version
30 days from delivery to return an unworn costume for a refund, or to get a replacement if it doesn't fit or your cat won't wear it. Damaged or defective on arrival, we replace it free. Email petmorph@outlook.com to start.
30-Day Guarantee
Every order is covered for 30 days from the delivery date. If the costume doesn't fit, arrived damaged, or your cat refuses it, email us with your order number and a quick photo and we'll send a replacement or issue a full refund — your choice. In most cases we don't need the costume back, and we never charge return shipping.
Returns
To be eligible for a refund, the costume must be unworn beyond a try-on, undamaged, free of pet hair, and in its original packaging. Costumes that have been worn for an event, washed, modified, or damaged by the customer or the pet are not eligible for a refund, but may still be covered for replacement under the guarantee above.
How to start a return or claim
Email petmorph@outlook.com with your order number, the reason, and a photo. We'll reply within 1 business day with next steps and, if a return is needed, the return address.
Do not ship anything back before you hear from us. Returns that arrive without authorization can't be matched to an order and can't be refunded.
Refunds
Once approved, refunds go to your original payment method within 5–10 business days. Your bank or card issuer may take a few more days to post it. Original shipping charges are non-refundable unless the item arrived damaged or we sent the wrong thing.
Damaged or defective on arrival
Email us within 7 days of delivery with photos of the item and the packaging. We'll send a free replacement or a full refund. No return required.
30-Day Warranty (optional add-on)
If you added the 30-Day Warranty at checkout, you're covered for any damage to the costume for 30 days from delivery — including damage caused by you or your cat. Torn seam, chewed leg, lost antenna: email us a photo and we'll send a free replacement.
The warranty is in addition to your normal rights above. It covers one replacement per costume purchased and doesn't cover lost or stolen items or intentional destruction.
Exchanges
Want the other color? Email us within 30 days. If the costume is unworn we'll swap it; you cover shipping on the exchange unless we made the mistake.
Order cancellations
Email us within 12 hours of ordering and we'll cancel for a full refund. After that the order is likely in processing and can't be stopped — use the guarantee once it arrives.
Non-returnable
- Costumes worn for an event, washed, or modified
- Anything requested more than 30 days after delivery
- Shipping Protection and 30-Day Warranty add-ons, once the order has shipped
Sale and bundle items
Sale and bundle items follow the same 30-day policy. Returning part of a bundle voids the bundle discount — you'll be refunded the bundle price minus the standard single-unit price of what you keep.
Color and product variation
Screens vary, so the red or tan may look slightly different in person. Minor differences in stitching or felt placement are normal and aren't defects.