Shipping policy
Processing
Orders are processed within 1–3 business days. Orders placed on a weekend or holiday begin processing the next business day.
You'll get a confirmation email when you order and a tracking email once your package ships. If you don't have tracking within 5 business days, email petmorph@outlook.com.
Delivery times
| Destination | Estimated delivery after shipping |
|---|---|
| United States | 7–14 business days |
| Canada | 7–14 business days |
| International | 10–20 business days |
These are estimates, not guarantees. Carrier delays, customs holds, weather, and peak seasons (October especially) can push delivery beyond these windows.
Halloween orders: order by October 15 to have the best chance of receiving your costume before October 31. We can't guarantee arrival for orders placed after that date.
Shipping costs
Standard shipping is free. Any expedited options and costs are shown at checkout before you pay.
Tracking
Tracking numbers can take 24–72 hours to show movement after you receive them. A tracking number that hasn't updated yet doesn't mean your order hasn't shipped.
Customs, duties, and import taxes
International orders may be subject to customs fees, duties, or import taxes charged by your country. These are not included in your order total and are your responsibility. Customs can also delay a package, sometimes by several weeks.
Wrong or incomplete addresses
Check your shipping address before you submit your order. If a package is returned to us because the address was wrong or incomplete, we'll reship it once you cover the reshipping cost. If you catch a mistake, email us immediately — we can usually fix it before the order ships, but not after.
Lost, stolen, or damaged packages
If tracking shows delivered and you don't have the package, check with your household and neighbors first, then wait 48 hours — carriers sometimes mark packages delivered early.
If it still hasn't shown up, email petmorph@outlook.com within 14 days of the delivery date and we'll open a claim with the carrier. Carrier claims typically take 7–21 days to resolve.
If you added Shipping Protection at checkout, we skip all of that. Email us and we'll send a free replacement or issue a full refund right away — no carrier claim, no waiting. This covers packages lost in transit, marked delivered but missing, or that arrive damaged.